In light of the current situation regarding Coronavirus please see below some answers to frequently asked questions and the procedures we are implementing. Our Ironstone family is incredibly important to us and we are grateful for your continued support. We will continue to keep you updated via email, this web page and our Facebook page as the situation develops. Thank you for your support.
Q: If I have a cough or a high temperature but I feel fine can I still come to class?
A: No. For the health and safety of yourself and others, please don’t come to class.
Q: Do I need to bring my own equipment?
A: We are asking all customers to bring their own mat, towels and props. Ironstone will not be offering any for now.
Q: Will I need to wear a mask?
We are now operating a “no mask, no class” policy. If you forget your mask you can purchase one from the reception desk for £1.
It is mandatory to wear a mask when moving around the building
– You can remove your mask once you are on your mat
– You do not need to wear the mask during the class
– Masks need to be put on again for leaving the centre
Q: How are you implementing Track and Trace?
A: Members’ details are stored in our booking system and we have the NHS Covid 19 QR code for one-off visitors to scan with the NHS app.
Q: What extra precautions are you taking to prevent the virus?
A: At Ironstone we have taken the decision to revise our timetable. The main changes include staggered start times and a one-way entrance and exit system which is clearly signposted. We have also reduced class sizes to 9 plus the instructor to ensure we are following 2 metre social distancing, have implemented additional cleaning practices, provided additional hand sanitiser stations and will be stressing the importance of good hygiene amongst our users. We are reviewing the government advice daily and will constantly be reacting and adapting our approach. For now, we are asking all customers to bring their own mat, towels, and props.
Q: How is social distancing being implemented?
Please place the front of your mat on one of the red lines on the studio floor in order to ensure a distance of at least 2 metres between the centre of each mat as per the UK Active Guidelines
Please respect each other’s space and ensure a safe distance between one another whilst moving around the building.
Q: What is the one-way system?
A: Please enter the building through the door into the reception/café area and exit through what was originally the main entrance. This is clearly signed.
Q: How is the timetable affected?
A:Class times across all 3 studios have been staggered to minimise footfall through the building at any given time.
Q: What to do on arrival?
A: PPlease do not arrive more than 15 minutes prior to start of you class. Sanitise your hands before entering the building from the dispenser by the door, sign in to your class at reception and continue to the relevant studio for your class.
Q: Will the Changing rooms be open?
A:Yes. If using lockers, please sanitise the key with the wipes provided after use.
Q: Can I pause my membership if I have to self-isolate or come in contact with anyone infected?
A: Yes. Memberships and class packs will be paused for the necessary time period.
Q: If I am classed as high risk can I still pause my membership?
A: Yes, it remains our intention to safeguard our members, please contact the team for support in doing this.
Q: When will you be changing class sizes back to normal?
A: We will be maintaining the 2 metre rule in between mats until government guidelines say otherwise.
If you have any further questions do please get in touch at firstname.lastname@example.org